• +971 8000-320509
  • 7 DAYS A WEEK FROM 10 AM TO 10 PM

ANSWERS TO YOUR QUESTIONS

Shopping Information

WHAT SHIPPING METHODS ARE AVAILABLE?

All orders are dispatched using Wing which, Sunday To Thursday 10.00 AM to 6.00 PM.

Orders will usually be dispatched within 3-5 business days but a 7 day allowance should be considered during our high sales period because preparation may take slightly longer.

Orders prepared in a standard time period will be shipped via standard wing and delivered in 5-6 business days after the parcel is shipped.Delayed orders will be shipped via express wing and delivered in 2-3 business days after shipping.

You will be sent an email confirmation once your order has been dispatched with tracking information.

We will be unable to redirect orders once items have been dispatched.Shipping times may vary during bank/public holidays and during peak periods.

We cannot be held responsible for delays which may occur as a result of courier related matters, severe weather conditions .

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

We would like to advise that we have two types of shipping:

1) Express which takes 2-3 working days of delivery.

2) Standard which takes 4-7 working days of delivery.

DO YOU SHIP INTERNATIONALLY?

We now deliver internationally!

Shipping fees to your location will be displayed to you while you’re checking out.
We’ll send you an email confirming your order as soon as it’s successfully placed.

    Payment Information

    WHAT PAYMENT METHODS ARE ACCEPTED?

    You can choose from the different payment methods available on ABAYA MODA. Please find below the list of available payment methods:

    You can find the payment methods during the final step of checkout in detail.

    Do not hesitate to contact our Customer Service for more information.


    Orders and Returns

    HOW DO I PLACE AN ORDER?

    To order from the Abaya Moda Shopping :

    1. Visit the product detail page for an item you wish to buy.
    2. Tap Add to Cart.
    3. When you've finished adding items to your cart, tap the Shopping Cart icon.
    4. If you need to edit the items in your Cart, tap Save for later or Delete next to the item in the Cart.
    5. Tap Proceed to checkout and follow the on-screen instructions.
    6. Review your order information and tap Place your order to complete your purchase.

    You'll see an order confirmation screen when your purchase has been completed.

     

    DO I NEED AN ACCOUNT TO PLACE AN ORDER?

    Having an account is not essential as you can select Checkout as Guest to complete an order without logging in. Any orders placed as a guest require you to manually enter your address and payment information and will not be saved for future reference.

    To speed up any future orders you can create an account which allows you to save your address details and store credit cards securely. Creating an account can be done as you checkout by selecting New Customer or Sign Up on the mobile site. 

    HOW CAN I CANCEL OR CHANGE MY ORDER?

    Any requests to change or cancel an order require contacting a Customer Care associate as we begin to process orders immediately after they are placed. Contact us immediately and we will attempt to accommodate your request based on the status of your order.

    We recommend Live Chat for:
    Requests to Cancel an Order
    Adding or Changing an Offer Code
    Updates to Your Shipping Address
    Updates to Products Ordered

     

    What are the conditions for returning an item?

    Requirement for a valid procedure

    Proof of purchase (order number,name,invoice, etc)
    Reason for return has to be valid and return acceptance conditions met (check out below)
    Return method
    Refund method that you would like and the necessary information associated (bank account number, etc.)
    Return form returned with the product

    Should there be any item damaged due to our transportation, please contact our customer service within 24 hours for claim purposes. Remember to send back all items including the free promotional items that came with the purchase. If forgotten, the return will not be accepted.

    Once your product is retrieved we will perform a quality check.
    If the quality check is successful, we will refund you according to your requested refund method.
    Note that if the quality check is unsuccessful, you will not be refunded and will be sent back your product.

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